Support
Service page
Contact
Email: support@hacash.community
Before contacting support
- Update to the latest app build.
- Check node/indexer availability.
- Include your app version and Android version.
- Do not share your private key or mnemonic with anyone.
Common issues
- Connection errors: verify internet and endpoint status.
- Camera scan not working: ensure camera permission is granted.
- PIN issues: confirm correct PIN length and retry after lockout window.
- Missing HIP-20 balance: wait for indexing to complete, then refresh the wallet.
- Mining Pool or Bid Agent status not updating: refresh after the next block and verify the transaction in the explorer.
- HACP exchange order pending: check its transaction status and available HAC or HACP balance.
Security notice
Support will never ask for your private key or mnemonic phrase.